Privacy Policy

1. Information We Collect

Personal Information

When you book a service or contact us, we may collect:

• Name
• Email address
• Phone number
• Physical address (service location)
• Payment information (processed securely through third-party payment processors)

Vehicle Information

To provide our services, we collect:

• Vehicle year, make, model, and engine type
• Vehicle Identification Number (VIN) when applicable
• Mileage and service history with our company
• Photos of the vehicle and parts (before, during, and after service)

Usage Data

If you use our website or booking platform, we may automatically collect technical information such as your browser type, operating system, IP address, and browsing behavior.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our mobile auto repair services
• Process payments and send invoices
• Communicate with you about appointments, service updates, and follow-ups
• Fulfill warranty obligations and maintain service records
• Respond to your questions and customer service requests
• Comply with legal obligations and protect our legal rights

3. Photos and Documentation

We photograph your vehicle before service, during repairs, and after completion. These photos are used exclusively for:

• Documenting pre-existing conditions
• Maintaining warranty records
• Quality control purposes
• Resolving any disputes about work performed

Photos are stored securely and are not shared publicly or used for marketing without your explicit consent.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

Third-party companies that help us operate our business, including payment processors, scheduling software providers, and communication platforms.

Parts Suppliers

When ordering parts for your vehicle, we may share relevant vehicle information (year, make, model, VIN) with suppliers to ensure compatibility.

Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services and honor warranties
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

Service records and photos are typically retained for the duration of our warranty period plus an additional period for legal compliance.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications

To exercise these rights, contact us at info@swoopserviceauto.com.

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to delete your information, and the right to opt out of the sale of personal information (which we do not do).

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: